ORGANISATION VALUES
Renaissance was established with the sole intention of providing good
quality rented properties to people with Learning Disabilities in the
UK within the model of supported living.
We work in the Social Model of Disability, and in the belief that the
vast majority of people are able to live in their own homes, with the
right levels of support.
Since commencing business operations we have gained a reputation for being
able to develop and provide housing for people who have multiple and complex
needs in a person-centred way.
Everything we do depends on an expert assessment of housing needs and
all of our services are built on that assessment.
Each member of our team is committed to these values, which underpin everything
we do in Renaissance.
SERVICE
We provide housing through a person centred approach,
placing the prospective tenant at the centre of everything that we do.
We involve people at all the important stages, offering choice, and allowing
people to exercise control.
Renaissance
involves tenants, families, advocates and professionals from Social Services
and Support Organisations to provide imaginative and appropriate housing
solutions.
Our systems comprise simple, but effective, project management techniques. They identify roles and responsibilities and keep all stakeholders fully appraised at all stages of the housing process. These techniques allow us to identify the milestones on the way to a successful tenancy and communicate progress to everybody concerned.
Due to our ability to deliver quality housing services two organisations have contracted out their housing management & maintenance services to Renaissance.
We deliver what we say we are going to deliver on time.
TENANTS
What can Renaissance provide to tenants?
• The choice of where to live and with whom
• Involvement in the selection and furnishing of their home
• Assured tenancies, meaning security
• Lots of information and involvement
• Expert and sensitive housing management
• Recognised expertise in making housing affordable
Renaissance have had initial discussions with Skills for People (Newcastle) to devise a quality checkers programme to enable tenants to provide regular feedback on service standards.
COMMISSIONERS
What can Renaissance provide to commissioners?
• Proven expertise
• Proven ability to deliver on time and to specified quality
• Ability to respond with flexibility to large and difficult projects,
such as hostel and hospital re-provision.
•
Professional management. Our operational team have many years of experience
of providing high quality, person centred housing for people with a learning
disability.
• Respected project management, in which all key stakeholders are
involved throughout the housing process.
• Good management of the properties, ensuring effective repairs
and maintenance service.
• Involvement of tenants in tenant satisfaction surveys.
• Effective relationships with support providers
TESTIMONIALS
Tenant comments received in annual Tenant Satisfaction Survey:
• I am happy with what Renaissance do for me
• My home is as good as anyone could ask for
• I told (Regional Manager) that the radiator was broken and it
was repaired straight away – I was very pleased.
• If I was unhappy about something in my home I would ring Renaissance
up and complain
• If I found out something was broken I would tell X (member of
support staff) and they would help me
Commissioner Comments:
• A refreshing mix of values and business
• The tenants of the houses are very happy, thank you to your team
Independent Evaluation of Tenant Satisfaction Survey:
“What has been most impressive is the efforts made to secure understanding
of the terms of Tenancy Agreements and the rights they bestow by both
Renaissance and support staff in the homes.”
Joan
Maughan, National Development Team, 2003
CONTACT US
Suite 33, 3rd Floor, Northumbrian Water House, 7-15 Pink Lane, Newcastle upon Tyne, NE1 5DW
Telephone: 0191 260 5544 Fax: 0191 260 5545